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Help! My Exclusive Item disappeared completely! What happened? How do I get it back?

I just adopted a Webkinz Cocker Spaniel. It came with a Circle of Friends Topiary as an exclusive item. Well, I was going to put it in my yard, and just as I was in the middle of doing so, I got a message that said, "We cannot connect to Webkinz World right now." And I was logged off. When I logged back on, the Topiary is not in the yard, nor in my dock. It is NOWHERE!!! Has this ever happened to anyone? I contacted Webkinz by filling out that form under "Other Error Messages" but other than this, I don't know what to do.

Public Comments

1. Oh no! I have had this happen to me when I was getting the high score of the day (it was a BIG score too!). I got that same message right in the middle of my game! I have also had this happen with a few minor items, but nothing as severe as yours! I feel so bad! I guess the only thing you can do is send in a form, and hope for the best! Good luck!
2. I am so sorry.I feel so bad for you.That happened to me too,but I never lost any of my exclusive items.Maybe you should try to log out,then log on again to see if you get it back.It might be an error.
3. Something close like that happend to me. I lost my charm stuff 2 times in a row. Well, I would give you the Topiary but, I only have 1. Email Ganz at- support@webkinz.com OR Call them- 1-866-WEBKINZ
4. I lost my sparkle plant the SAME exact way! Agh I was so mad! I didn't do anything about it, even though I should have. Is the place you contacted support@webkinz.com? You can try that if you haven't already, because I'm not sure what you mean by 'Other Error Messages'. Sorry that happened, GOOD LUCK!
5. ill give u one!! add me im mcgonagleman and then once ur on my list ill send it to you... ok? so add me asap! i have like 20 of those so.... i guess ucan have one!! :O
6. Same thing happen to me and by the way when will your contest be over